Frequently Asked Questions

Everything you need to know about shopping with Jennaclays.

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days, depending on your location.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact to be eligible for a full refund.

Do you offer international shipping?

Currently, Jennaclays ships to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. If you need to make a change, please contact our support team within 1 hour of purchase, and we will do our best to assist you.