Returns & Exchanges

At Jennaclays, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for most items in their original condition. If your order doesn't meet your expectations, our streamlined process ensures a quick resolution for a refund or store credit.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return.

2

Prepare Your Package

Place the items in their original packaging, ensuring all tags are attached and the product is unused and in its original state.

3

Ship the Items

Print your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund will be processed and credited back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing